Returns & Exchanges
At Eden Presley, we want you to be completely enamored with your jewelry purchase. If your piece is not a perfect fit, we offer returns on unworn, non-customized items within 14 days of delivery.
Initiate Your Request
Contact our concierge team at [email protected] with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully place your jewelry in its original Eden Presley presentation box and secure it inside a padded shipping mailer to ensure safe transit.
Ship Your Return
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for tracking.
Quality Inspection & Refund
Once our artisans verify the item's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing