Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the standard shipping timeframe?
All orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery times vary by location.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging. Please note that custom-made pieces and final sale items are non-refundable.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Are your materials ethically sourced?
Quality and integrity are our priorities. We work exclusively with certified suppliers to ensure all gemstones and precious metals meet high ethical and environmental standards.
How should I care for my jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes and lotions. Store your jewelry in a cool, dry place using the provided Eden Presley pouch.
Can I request a custom design?
We love bringing unique visions to life. Please contact our concierge team to discuss bespoke commissions and personalized modifications to existing designs.